What creates client loyalty?

A good friend and former partner at Andersen, Ed Wertzberger, and his firm RevNew Group are conducting a survey to understand the drivers that create client loyalty for professional services firms.  I took the survey and can’t wait to get the results.  All survey participants receive a copy of the results. If you have any interest in creating loyalty for your firm,  take the survey.

Here’s the link:

http://www.zoomerang.com/Survey/?p=WEB228MLT9WUY8