Archive for June, 2009
What do you do when you lose a client?
Ouch. It hurts. Now what? 1) Ask why? What didn’t we do? It is important to ask the client for candid feedback. The candid feedback is an important opportunity to improve things going forward. 2) Ask “how were we being measured?” Did we both understand the measurement criteria? Was it the right measurement criteria? Where [...]
Karma rocks
You reap what you sow. We just signed a new statement of work with a client (now in a new job) that we once fired. She appreciated the fact that we stuck to our guns. Doing a bad deal with a customer is not worth it. Doing the right thing sometimes hurts. No sales person [...]
How would a product manager fix higher education?
By Robert van der Hooning and Ben Bradley The recession has taken aim at higher education. It’s too late to hide, the carnage is everywhere. Even Harvard feels the pain. It offered buyouts to 1,600 employees after suffering an $8 billion endowment loss. In California, the situation is ugly – a $97 million cut for [...]
A great new creative approach for a 419 scam
The scammers just keep getting more creative. Here is a 419 spam I recently received. Very clever. I am Mrs.Ruth Madoff, wife of Bernard Madoff. I am actually going through some kind of difficult time with my family right now, as my husband is at the Metropolitan Correctional Center, New York City. My [...]
