Professional Services
New Maister Article on Client Relations
Because of prior poor experiences – or the generally bad caricatures that exist about many professions – clients are often suspicious (at least initially) of the motives of their service providers. Whatever your profession, you need to be prepared for the fact that, at the beginning of every new relationship, you must avoid confirming other [...]
Maister on strategy
The article, by David Maister, argues that many firms are incapable of pulling off any strategy because their members have not yet decided if they wish to enter into a joint, collaborative activity-building for the future. http://davidmaister.com/articles/4/103/1/ In many organizations, there are Mountain Lions who want to be independent and bet on their ability to [...]
